Frequently Asked Questions

Everything you need to know about shopping with GROONO/S

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.

What is the GROONO/S return policy?

We offer a 30-day return window for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How can I track my order status?

Once your order is shipped, you will receive an automated email containing your tracking link. You can also log into your GROONO/S account to view your order history and real-time shipping updates.

Are the products on GROONO/S authentic and quality-tested?

Yes, we source our inventory directly from verified manufacturers and distributors. Every product undergoes a quality check before being listed on our store to ensure it meets our high standards.