Returns & Exchanges

At GROONO/S, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all items in their original, unused condition. Our streamlined process ensures that resolving any issues with your order is quick, easy, and transparent.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

3

Ship the Item

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing